ROOMS: Rooms typically have at least a 24 hour cancellation deadline (6 PM the day before arrival). Your reservation is guaranteed with a credit card pre-authorization and your room will be held for you until 9 AM the day after your scheduled arrival. Reservations made after 6 pm the day prior to arrival require a nonrefundable deposit equal to one night’s stay plus tax. In this case, your card will be charged at the time of reservation.
SPECIAL events, holiday periods, groups and stays longer than 4 nights will have a longer cancellation deadline, minimum stay requirements, deposit and cancellation charges – contact us for more information or refer to your confirmation email.
ROOM CANCELLATIONS: If your plans change and you need to cancel, you must call 1-888-999-1145 or 1-989-539-0706 sooner than 6:00 PM Eastern Time the day of your cancellation deadline or your card will be charged a cancel fee equal to one night’s stay plus tax for each day of your reservation that falls within the deadline. If you do call to cancel, remember to retain the cancellation number we give you as proof of your call. We are not able to process email cancellations.
COTTAGES: Cottages have a 3-night minimum reservation and require a 40% non-refundable deposit. Your card will be charged when your confirmation is issued. Cottages are held until 9 AM the day following your scheduled arrival.
DEPOSITS & PAYMENTS: All lodging deposits and payments are nonrefundable. Full payment is due on arrival. We are not able to refund for early departure or late arrival.
Note: We require a credit card authorization or cash security and damage deposit that is refundable when the accommodations have been checked by management after departure.
CHECK IN: Rooms 3:00 PM, Cottages 2:00 PM.
CHECK OUT: Rooms 11:00 AM, Cottages 10:00 AM. Later checkout times may be available for a fee.
SMOKING: As of May 1, 2010, all hotel rooms in Michigan are strictly nonsmoking by law. All smoking must be done outdoors so the smoke does not enter any of the rooms. Guests smoking or burning anything in the rooms or disposing of any smoking materials in the rooms will be subject to the loss of their security deposit.
CAMPFIRES: Campfires and BBQs are allowed at the cottages and at the pavilion only.
ROLL-AWAY/PORTA-CRIB: The roll-away bed and porta-crib are reservable for a small nightly charge.
We reserve the right to substitute a room of equal or greater value.